How to protect customers from online session takeover?

Remote Desktop Detection prevents remote-access fraud and reduces financial losses from account takeover

What is a Remote Access Scam?

A Remote Access Scam happens when a criminal convinces a customer to grant remote control of their device. During a phone call or chat, the attacker impersonates a bank employee, technical support, or an investment advisor. Once remote access is granted, they take over the customer’s online banking session and initiate unauthorized transactions.

Anti-fraud protection that pays off

How does Remote Desktop Detection identify account takeover attempts?

Remote Desktop Detection (RDD) detects in real time when a customer’s device is under remote control and immediately sends an alert to the anti-fraud system, enabling it to block the transaction, protect customer funds from fraud, and reduce the organization’s financial risk.

Higher team productivity

The technology provides analysts with ready-to-use session takeover signals, shortening the time needed to review individual cases. This allows anti-fraud teams to reduce manual verification and focus on the highest-risk cases.

Lower financial losses

Thanks to rapid detection of online session takeovers, one of the Top 3 banks reduced Remote Access Scam fraud by 97%, cutting both losses and the number of costly customer disputes.

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Anti-fraud process automation

Remote access detection alerts are delivered via a REST API together with a risk score, enabling systems to trigger automated responses for example, by logging the user out or preventing specific high-risk actions.

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Compliance with GDPR and DORA

The solution supports GDPR compliance and aligns with DORA requirements. It prevents unauthorized transactions without processing personal data or tracking user behavior.

One solution for web and mobile protection

Remote Desktop Detection identifies customer device takeovers driven by social engineering – from vishing to fake investment schemes and other forms of manipulation. The technology recognizes the use of remote desktop tools across web channels, mobile applications, and mobile browsers, regardless of whether the user is on a smartphone or a computer.

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Complete protection for your online platform

The solution works across all major desktop platforms (Windows, macOS) and mobile platforms (Android, iOS) without impacting UX or service performance. It detects remote access – based fraud across all manipulation scenarios.

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Fewer false alarms

With precise detection, Remote Desktop Detection identifies real remote access incidents without generating false “remote connection” alerts – so your teams can focus on genuine threats that require immediate action.

Remote Desktop Detection technology for business

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High-precision detection

Maximum effectiveness through to specialization in remote device takeover scenarios.
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Protection from day one

Works immediately – no training period and no delays.
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SECaaS model

No infrastructure investment required – continuous monitoring and updates are included.

Strategic improvement of security KPIs with RDD

Enterprise-scale technology with uninterrupted 24/7 protection

The remote device takeover detection solution is an enterprise-grade technology designed for reliable detection at scale. It operates continuously 24/7 without performance degradation, as proven by deployments serving millions of customers and hundreds of thousands of sessions per day.

Why security teams choose Remote Desktop Detection?

Deployment – proven effectiveness

Remote Desktop Detection has prevented thousands of fraud attempts in financial institutions, significantly reducing fraud and false positives. Developed within an organization certified to ISO/IEC 27001 and ISO 9001, it runs on dedicated infrastructure – ensuring data sovereignty and no dependency on public cloud.

Implementation without IT overhead

Integration is non-intrusive: on the web it’s a single line of JavaScript, on mobile it’s a library (no architecture changes or app redesign). No infrastructure changes, training, or user consents are required – reducing operational costs tied to fraud handling.

An advantage through full-session monitoring

Monitoring the entire session, not just login, provides an edge over solutions that detect threats only at a single touchpoint. This strengthens a “fraud prevention by design” strategy and improves the resilience of digital services.

Ongoing collaboration and continuous detection optimization

PREBYTES support doesn’t end after go-live. Regular check-ins and detection result reviews help continuously optimize performance and maintain top effectiveness as threats evolve.

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FAQ – questions from security and anti-fraud leaders

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Trusted by organizations around the world

Bank Millennium S.A.
Bank Credit Agricole S.A.
PKO Bank Polski S.A.
Bank Pekao S.A.
Santander Bank Polska S.A.
PayU S.A.
McAfee LLC
Fortinet Inc.
Check Point Software Technologies Ltd.
MicroWorld Technologies Inc.
Intel Corporation
FireEye Inc.
F-Secure Inc.
CSIS Security Group A/S
BNP Paribas S.A.
Raiffeisen Bank Polska S.A.
NSS Labs
Podkarpacki Bank Spółdzielczy
Bank BPS S.A.
Trellix
zondacrypto
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What else can you do to protect your business?

MPShield

Prevent Account Takeover, stop fraud and money laundering.

See more

DynaProfile

Device digital fingerprint and Strong User Authentication (SCA).

See more

Remote Desktop Detection

Prevent remote access scam and remote desktop takeover.

See more

Mobile Application Security

Protect your application against emulators, malware, and takeover.

See more

Cyber Threat Intelligence

Real-time access to online threats for your IDS/IPS, MISP, SIEM, and incident response team.

See more

Threat Analysis

Professional cyberthreats analysis.

See more

Incident Handling

Professional cyberthreats mitigation.

See more

Dark Web Investigation

Investigate the internet for harmful content for your organization.

See more

SIRT News

Cybersecurity awareness newsletter to keep your organization up to date.

See more

Remote access fraud prevention

Identify and reduce fraud associated with attacks leveraging remote desktop.

See more